Privacy Policy
Last updated: 12 June 2026
At T VANAMM, a brand of JKSH United Pvt Ltd, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our website at tvanamm.com, why we collect it, how we use it, and your rights over it.
This policy applies to all users of the Site — including visitors, franchise enquirers, registered account holders, and online shoppers. By using the Site, you agree to the practices described here.
1. What Data We Collect
We collect data in the following contexts:
A. Franchise Enquiry Form
When you submit a franchise enquiry, we collect:
- Full name — to address you personally
- Mobile number — to contact you about your enquiry
- Email address — for follow-up communications and documentation
- City & state — to assess available territory and route your enquiry to the right team
- Investment readiness — to match you with the right franchise model
- Space availability — to understand your operational setup
- Message / notes (optional) — any additional context you choose to share
Why: To evaluate your franchise enquiry, respond to you promptly, and maintain a record of our interaction as required for business operations.
B. Contact Form
When you use the contact form, we collect:
- Name, email, phone (optional), subject, and message
Why: To respond to your query or feedback.
C. Account Registration & Online Orders
If you create an account or place an order in our Shop, we collect:
- Name, email address, and phone number
- Delivery address
- Order history and transaction references
Why: To process and fulfil your order, send order confirmations, manage returns, and maintain your account.
We do not store payment card details or UPI credentials. Payments are handled by third-party payment processors (e.g., Razorpay) under their own privacy and security policies.
D. Cookies & Analytics
We may use cookies and similar technologies to:
- Keep you logged in to your account
- Understand how visitors use the Site (page views, session duration, device type) via analytics tools such as Google Analytics
- Improve Site performance and content relevance
You can control or disable cookies through your browser settings. Note that some features of the Site may not function correctly without cookies.
E. Automatically Collected Data
Our servers and hosting infrastructure automatically collect:
- IP address and approximate geographic location
- Browser type and device information
- Pages visited and referring URL
- Timestamps of access
This data is used for security, fraud prevention, and aggregate analytics. It is not linked to your name or contact details unless required for security investigations.
2. How We Use Your Data
We use your personal data only for the purposes for which it was collected. Specifically:
- Processing and responding to franchise enquiries
- Contacting you (by phone, WhatsApp, or email) regarding your enquiry or order
- Managing your account and order history
- Sending transactional communications (order confirmations, shipping updates)
- Sending promotional communications about T VANAMM franchise opportunities or products — only if you have opted in or if we have a legitimate interest under applicable law
- Improving the Site, detecting fraud, and ensuring security
- Complying with legal obligations under Indian law (GST, company law, etc.)
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
3. Who We Share Your Data With
We may share your data with:
- Internal team: Our franchise sales team, operations staff, and management — on a need-to-know basis
- CRM and automation tools: We may forward lead data to our Customer Relationship Management (CRM) system via secure webhooks to manage follow-ups efficiently
- Payment processors: Razorpay or similar gateways to process transactions
- Hosting & infrastructure providers: Cloud database and server providers (e.g., Supabase, MongoDB Atlas) who process data on our behalf under data processing agreements
- Analytics providers: Google Analytics (anonymised / aggregated)
- Legal authorities: If required to do so by a court order, law enforcement, or applicable Indian law
All third-party service providers are required to handle your data securely and only for the purposes we specify.
4. Data Retention
We retain your data for as long as necessary for the purpose it was collected:
- Franchise enquiries: For the duration of your active enquiry and up to 3 years thereafter, for audit and re-engagement purposes
- Order data: For a minimum of 7 years, as required under Indian tax law (GST records)
- Contact messages: Up to 1 year from the date of last interaction
- Analytics data: Typically 26 months (Google Analytics default)
When data is no longer needed, we delete or anonymise it securely.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal data, including:
- HTTPS encryption for all data in transit
- Access controls — only authorised staff and systems can access personal data
- HMAC-signed webhook payloads for CRM integrations
- Encrypted storage for sensitive credentials
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
6. Your Rights
Under Indian data protection principles (and applicable laws including the Digital Personal Data Protection Act, 2023 once in force), you have the right to:
- Access — request a copy of the personal data we hold about you
- Correct — request correction of inaccurate or incomplete data
- Delete — request deletion of your data, subject to legal retention obligations
- Withdraw consent — opt out of promotional communications at any time by emailing us or clicking “Unsubscribe”
- Grievance redressal — raise a complaint with our Grievance Officer (details below)
To exercise any of these rights, contact us at info@tvanamm.com. We will respond within 30 days.
7. Children's Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted their data through our Site, please contact us and we will promptly delete it.
8. Links to Third-Party Sites
Our Site contains links to third-party platforms such as Instagram, YouTube, and payment gateways. This Privacy Policy does not apply to those platforms. We encourage you to review their privacy policies before sharing your data with them.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top will reflect any changes. We encourage you to review this page periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.
10. Grievance Officer & Contact
For any privacy-related queries, complaints, or requests to exercise your rights, please contact our Grievance Officer: